Dedicated real-time mental healthcare across Australia
Dedicated real-time mental healthcare across Australia
What we can help with
What we can help with
Anxiety disorders affect 1 in 4 Australians at some stage in their life. All types of anxiety disorders are treatable but learning about them is the first and most crucial step.
According to the Department of Health Australia, an estimated 7.3 million people aged 16 to 85 years will experience mental illness at some stage of their life. Many do not even recognize that they have this condition nor are they aware that this can be treated very effectively.
Post-traumatic stress disorder (PTSD) is a treatable anxiety disorder affecting around one million Australians each year.
It happens when fear, anxiety and memories of a traumatic event don’t go away. The feelings last for a long time and interfere with how people cope with everyday life.
OCD is a treatable anxiety disorder that affects more than 500,000 people in Australia. It usually develops in late childhood or early teenage years and without proper treatment can become a chronic condition
Eating disorders are abnormal patterns of eating and exercising that severely interfere with your everyday life.
For example, you might eat extremely small amounts of food or eat in an uncontrolled way.
An Addiction is a health disorder where you are unable to stop doing something that is causing harm to you or others. The most common Addictions are to alcohol, tobacco, drugs, and gambling. Addiction is often chronic, which means it goes on for a long time.
Attention deficit hyperactivity disorder (ADHD) is a mental health condition.
In people with ADHD, there are differences in the parts of the brain that control our ability to plan, organize and focus.
Autism spectrum disorder impacts the nervous system. The range and severity of symptoms can vary widely. Common symptoms include difficulty with communication, difficulty with social interactions, obsessive interests and repetitive behaviours.
Bipolar disorder is a mental illness that affects a person’s mood and energy levels.
Everyone has highs and lows, but a person with bipolar have extreme ups and downs in mood. These mood changes can be distressing for them and other people.
People with BPD have high levels of distress and anger. They can easily take offence at things other people do or say. People with BPD might struggle with painful thoughts and beliefs about themselves and other people. This can cause distress in their work life, family life and social life. Some people with BPD harm themselves.
Schizophrenia is a mental illness that affects how the brain works. People with schizophrenia experience psychosis, which means they can have serious problems with thinking clearly, emotions, and knowing what is real and what is not.
Dementia is a medical condition where damage to brain cells causes problems with memory, thinking and behavior.
It’s uncommon in people aged under 60. By age 85 around 1 in 5 people will have dementia.
HelloDoc is a leading Telepsychiatry service provider in Australia
HelloDoc is a leading Telepsychiatry service provider in Australia
Why Choose HelloDoc?
Highly experienced clinical team
Patient can be seen in the comfort of their own home or GP practice
Quick & convenient appointments
Wide variety of services available
Our team of specialists are always ready to help you
HelloDoc is 100% owned and managed by Australian Doctors.
Our team of specialists are always ready to help you
HelloDoc is 100% owned and managed by Australian Doctors.
We have an excellent team of experienced Psychiatrists & Psychologists ready to work with GPs to provide personalised psychiatric or psychology consultations catered to the needs of each patient.
FAQs
We recommend that you read the information below before contacting us.
Our phone lines can be busy at times, if you have not found the information you are looking for, please send us an email on admin@hellodoc.com.au or via contact us form.
In the event we missed your call, we will always return it, provided that you have left a voicemail with your name and number.
HelloDoc is an exclusive mental health service, providing appointments with Psychiatrists and Psychologists, via secure video conferencing platforms all across Australia.
All our appointments are done via video conferencing only (Telehealth). The platform we use for video conference is similar to zoom or skype but built to provide safe and secure telehealth consultations and is very easy to use.
Our Psychiatrists offer assessments and management plans for all common mental health conditions including but not limited to, Anxiety, Depression, Trauma, Stress, PTSD, OCD, Mood disorders, Bipolar affective disorder, Schizophrenia, Borderline personality disorder, ADHD, ADD and ASD assessments.
Our psychiatrists can also do Legal and forensic reports, work/occupational assessments, reports for medical procedures, and assessments for many other situations and conditions. Please speak to our admin staff if your inquiry is about anything else.
Our Psychologists can do Cognitive Behavioural Therapy (CBT), Acceptance Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy, Interpersonal Therapy, Cognitive Processing Therapy (CPT), Mindfulness, and Motivational Interviewing, and relationship counselling, as well as psychoeducation, symptoms management, re-framing perspectives, sleep hygiene, skills development, breathing exercises, mindfulness, self-care, and nurturing connections.
- You get a referral from your GP. You or your GP sends it to us via email, fax or secure messaging. Email (referrals@hellodoc.com.au), FAX 03 9001 0712, or secure messaging (hellodoc).
- Our triage team reviews the referral and “match it” with one of our psychiatrists.
- We speak to you and discuss about making an appointment.
- If applicable, you pay the fee before the appointment.
- A day before your appointment, we send you a text reminder and an email with video link for your video appointment.
- You attend your appointment with your practitioner. Practitioner discusses the plan of management with you.
- Practitioner sends a report to your referring GP.
- You follow up with your GP to go through the recommendations and management plans.
HelloDoc psychiatrists have bulk billed thousands of appointments since 2020.However due to recent changes (January 2022) with Medicare funding for rural area patients, our psychiatrists are unable to continue Bulk Billing.Our Psychiatrists continue to provide excellent assessments and ongoing management with the lowest possible fee, and exceptionally shorter wait times.Please see our FAQs section for further information or contact us.(Above notice is current, effective, and takes over any previously advised or advertised fee structure)
Yes, our psychiatrists continue to provide assessments for Metropolitan area patients.
Private, and low-rate fee schedule is available with Medicare rebates. Speak to our admin team for this.
HelloDoc is a nationwide telehealth service, our clinicians are based in different states in Australia. Our clinicians have provided thousands of appointments for patients based in every state and territory in Australia.
Our outbound calling number (03 9001 0711) and our fax number (03 9001 0712) is a Victorian based landline number, but our support/admin staff and clinicians are based in different states in Australia.
Yes, you will need a referral from your GP for an appointment with Psychiatrist, and GP Mental health care plan (MHCP) for appointments with psychologist.
Yes, a number of our psychiatrists are accepting new referrals. Our Psychologists are taking new patients as well.
We generally contact the patient within 5 business days after receiving the referral. Sometimes the details we receive from the referral are incorrect, and we have also experienced situations where referrals have gone ‘missing’ or are never sent to us in the first place.
Please contact us if you have not heard from us in 5 business days after sending your referrals. It is your responsibility to ensure that we have your referral.
Please note: We do not accept requests for urgent/emergency assessments. Please note above that your referral need to be triaged by our team which can take 5 business days or more.
Based on the average waiting times for thousands of appointments conducted by HelloDoc practitioners, our waiting time for new appointments, including ADHD/ADD/ASD assessments is between 1-4 weeks.
We pride ourselves with the achievement that we have had hundreds of new assessments booked and completed within one week of receiving referrals.
Please note: Although our waiting times could be really short, we do not accept requests for urgent/emergency assessments. Please note above that your referral need to be triaged by our team which can take 5 business days or more
Yes, we have a number of Psychiatrists who are experts in ADHD/ADD and also Psychiatrist expert in ASD assessments.
Majority of these assessments are completed in two sessions, which are privately charged with a rebate for eligible appointments. Please speak to our admin staff for fee structure.
In most cases, if medications are indicated, your treating psychiatrist will recommend to your GP and request their support to prescribe recommended standard medications, including medications for ADHD/ADD.
Where it’s a requirement from prescription regulatory authority (for example, for patients in NSW), and for controlled medications like ‘stimulant’ medications, then if recommended by our psychiatrists, they will issue scripts and work with your GP to stabilize medications and then hand over your care to your GP once suitable.
Please note: Scripts can take anywhere from a few days to few weeks, to be completed and sent to your nominated pharmacy, as it’s a process, which might require further approvals and can take time. We will advise you via email after your appointment once the scripts are sent.
Unfortunately, our psychiatrists are unable to issue any scripts via email or phone without a consultation/ assessment.
You will need to follow our usual process of getting a referral from your GP and sending it to us and then have your appointment with treating psychiatrist. (please see above in “how does it work” for further information on booking appointments)
If you have an appointment booked with one of our practitioners, a text reminder will be sent a day before your appointment.
An email with video link will also be sent a day before your appointment. Sometimes, the email lands in your junk/spam folder. Please check the junk/spam folder by the end of day, one day before your appointment. If you still can’t find your appointment link, please email us on admin@hellodoc.com.au and we will send it again.
The email sent to you will have the simple instructions on how to connect to the appointment. We have had the feedback from patients after attending thousands of appointments, that our system is quite user friendly and easy to connect.
If you have an appointment booked and are having trouble connecting, please call us on 1300 959 942 or send an email to admin@hellodoc.com.au
If your appointment is after hours, and you are having trouble connecting to the video conference, please send us an email or call us immediately and leave a voicemail which will be attended to.
Our service number is re-directed to a voicemail after hours. During after hours voicemails and emails are monitored only for people attending appointments. There will always be an admin person on “stand-by” to help you connect or troubleshoot.
How to get an appointment?
Referral
Obtain a referral from your GP and send it to us via fax on 03 9001 0712 or email at referrals@hellodoc.com.au
Schedule Appointment
We discuss with you and make an appointment. We send you a text reminder and email with video link, a day before your appointment.
Assessment
You attend your video appointment and discuss the management plan. Your practitioner sends the report back to your GP.
Choose HelloDoc for experienced, quick, and convenient mental health support with a wide range of services available for patients.
FAQs
We recommend that you read the information below before contacting us.
Our phone lines can be busy at times, if you have not found the information you are looking for, please send us an email on admin@hellodoc.com.au or via contact us form.
In the event we missed your call, we will always return it, provided that you have left a voicemail with your name and number.
Our Psychiatrists offer assessments and management plans for all common mental health conditions including but not limited to, Anxiety, Depression, Trauma, Stress, PTSD, OCD, Mood disorders, Bipolar affective disorder, Schizophrenia, Borderline personality disorder, ADHD, ADD and ASD assessments.
Our psychiatrists can also do Legal and forensic reports, work/occupational assessments, reports for medical procedures, and assessments for many other situations and conditions. Please speak to our admin staff if your inquiry is about anything else.
Our Psychologists can do Cognitive Behavioural Therapy (CBT), Acceptance Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy, Interpersonal Therapy, Cognitive Processing Therapy (CPT), Mindfulness, and Motivational Interviewing, and relationship counselling, as well as psychoeducation, symptoms management, re-framing perspectives, sleep hygiene, skills development, breathing exercises, mindfulness, self-care, and nurturing connections.
- You get a referral from your GP. You or your GP sends it to us via email, fax or secure messaging. Email (referrals@hellodoc.com.au), FAX 03 9001 0712, or secure messaging (hellodoc).
- Our triage team reviews the referral and “match it” with one of our psychiatrists.
- We speak to you and discuss about making an appointment.
- If applicable, you pay the fee before the appointment.
- A day before your appointment, we send you a text reminder and an email with video link for your video appointment.
- You attend your appointment with your practitioner. Practitioner discusses the plan of management with you.
- Practitioner sends a report to your referring GP.
- You follow up with your GP to go through the recommendations and management plans.
HelloDoc psychiatrists will resume Bulk Billing from 10th November 2022, until further notice, ONLY
for the following situations. Please also note the ineligibility for bulk billing below;
This Bulk billing will only be applicable for initial and new adult general psychiatrist assessments, under Medicare item number 291, for patients residing in rural and remote Australia, who have not had this item number claimed with any other psychiatrists in the last 12 months (365 days) prior to their appointment with HelloDoc psychiatrist.
This will not include complex assessments including ADHD/ASD, legal reports and other assessments triaged as “complex assessments” by HelloDoc team, as well as assessments for metropolitan area patients. These assessments will continue to be privately billed with Medicare rebates where applicable.
Eligible patients must be located in Modified Monash (MM) areas classified MM 2 to MM 7.
You can check your eligibility through the Heath Workforce locator interactive map, found at: https://www.health.gov.au/resources/apps-and-tools/health-workforce-locator/health-workforce-locator
You will need to select “2019” in front of “Modified Monash Model”, and then add your address in “Find address”. If you are residing in an address between MM 2 to MM7, then you are eligible for initial bulk billed assessment, also provided that you did not have a 291 Medicare item number assessment in the last 365 days.
Yes, our psychiatrists continue to provide assessments for Metropolitan area patients.
Private, and low-rate fee schedule is available with Medicare rebates. Speak to our admin team for this.
HelloDoc is a Nationwide telehealth service, our clinicians are based in different states in Australia. Our clinicians have provided thousands of appointments for patients based in every state and territory in Australia.
Our outbound calling number (03 9001 0711) and our fax number (03 9001 0712) is a Victorian based landline number, but our support/admin staff and clinicians are based in different states in Australia. You may wish to call to call our national number 1300 959 942, or state-based office numbers 08 7918 8780 (SA/NT), 07 2111 9920 (QLD), 02 4086 5655 (NSW/ACT).
Yes, you will need a referral from your GP for an appointment with Psychiatrist, and GP Mental health care plan (MHCP) for appointments with psychologist.
Yes, a number of our psychiatrists are accepting new referrals. Our Psychologists are taking new patients as well.
We generally contact the patient within 5 business days after receiving the referral. Sometimes the details we receive from the referral are incorrect, and we have also experienced situations where referrals have gone ‘missing’ or are never sent to us in the first place.
Please contact us if you have not heard from us in 5 business days after sending your referrals. It is your responsibility to ensure that we have your referral.
Please note: We do not accept requests for urgent/emergency assessments. Please note above that your referral need to be triaged by our team which can take 5 business days or more.
There are several reasons that our team may request a new referral to be sent by GP.
This includes, but not limited to:
- Your referral may have expired, and you need a new referral for review as well as for Medicare rebates.
- Your treating psychiatrist may have completed assessment under Medicare item number 291, and review/follow up appointment requires a letter from GP requesting review under item number 293 or another item number appropriate to the situation. Your GP can send a brief note requesting “a review” with any updates in medical or mental health medications/management.
- This not only allows appropriate Medicare rebates for you, but also provides psychiatrists with any updates since they last reviewed you.
- This might be because this requested review is for medications optimisation or to review side effects of the medications, which might have been reviewed by GP and would be helpful for psychiatrist to know General practitioner specialist’s opinion.
This process is followed to be compliant with Medicare billing rules, as well as for patient’s best care. We appreciate your cooperation with this.
Based on the average waiting times for thousands of appointments conducted by HelloDoc practitioners, our waiting time for new appointments, including ADHD/ADD/ASD assessments is between 1-4 weeks.
We pride ourselves with the achievement that we have had hundreds of new assessments booked and completed within one week of receiving referrals.
Please note: Although our waiting times could be really short, we do not accept requests for urgent/emergency assessments. Please note above that your referral need to be triaged by our team which can take 5 business days or more
Yes, we have a number of Psychiatrists who are experts in ADHD/ADD and also Psychiatrist expert in ASD assessments.
Majority of these assessments are completed in two sessions, which are privately charged with a rebate for eligible appointments. Please speak to our admin staff for fee structure.
In most cases, if medications are indicated, your treating psychiatrist will recommend to your GP and request their support to prescribe recommended standard medications, including medications for ADHD/ADD.
Where it’s a requirement from prescription regulatory authority (for example, for patients in NSW) for controlled medications like ‘stimulant’ medications, then if recommended by our psychiatrists, they will issue scripts and work with your GP to stabilize medications and then hand over your care to your GP once suitable.
Please note: Scripts can take anywhere from a few days to few weeks, to be completed and sent to your nominated pharmacy, as it’s a process, which might require further approvals and can take time. We will advise you via email after your appointment once the scripts are sent.
Unfortunately, our psychiatrists are unable to issue any scripts via email or phone without a consultation/ assessment.
You will need to follow our usual process of getting a referral from your GP and sending it to us and then have your appointment with treating psychiatrist. (please see above in “how does it work” for further information on booking appointments)
If you have an appointment booked with one of our practitioners, a text reminder will be sent a day before your appointment.
An email with video link will also be sent a day before your appointment. Sometimes, the email lands in your junk/spam folder. Please check the junk/spam folder by the end of day, one day before your appointment. If you still can’t find your appointment link, please email us on admin@hellodoc.com.au and we will send it again.
The email sent to you will have the simple instructions on how to connect to the appointment. We have had the feedback from thousands of patients after attending their telehealth appointments, that our system is quite user friendly and easy to connect.
If you have an appointment booked and are having trouble connecting, please call us on 1300 959 942 or send an email to admin@hellodoc.com.au
If your appointment is after hours, and you are having trouble connecting to the video conference, please send us an email or call us immediately and leave a voicemail which will be attended to.
Our service number is re-directed to a voicemail after hours. During after hours voicemails and emails are monitored only for people attending appointments. There will always be an admin person on “stand-by” to help you connect or troubleshoot.
Our Psychiatrists offer assessments and management plans for all common mental health conditions including but not limited to, Anxiety, Depression, Trauma, Stress, PTSD, OCD, Mood disorders, Bipolar affective disorder, Schizophrenia, Borderline personality disorder, ADHD, ADD and ASD assessments.
Our psychiatrists can also do Legal and forensic reports, work/occupational assessments, reports for medical procedures, and assessments for many other situations and conditions. Please speak to our admin staff if your inquiry is about anything else.
Our Psychologists can do Cognitive Behavioural Therapy (CBT), Acceptance Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy, Interpersonal Therapy, Cognitive Processing Therapy (CPT), Mindfulness, and Motivational Interviewing, and relationship counselling, as well as psychoeducation, symptoms management, re-framing perspectives, sleep hygiene, skills development, breathing exercises, mindfulness, self-care, and nurturing connections.
- You get a referral from your GP. You or your GP sends it to us via email, fax or secure messaging. Email (referrals@hellodoc.com.au), FAX 03 9001 0712, or secure messaging (hellodoc).
- Our triage team reviews the referral and “match it” with one of our psychiatrists.
- We speak to you and discuss about making an appointment.
- If applicable, you pay the fee before the appointment.
- A day before your appointment, we send you a text reminder and an email with video link for your video appointment.
- You attend your appointment with your practitioner. Practitioner discusses the plan of management with you.
- Practitioner sends a report to your referring GP.
- You follow up with your GP to go through the recommendations and management plans.
HelloDoc psychiatrists will resume Bulk Billing from 10th November 2022, until further notice, ONLY
for the following situations. Please also note the ineligibility for bulk billing below;
This Bulk billing will only be applicable for initial and new adult general psychiatrist assessments, under Medicare item number 291, for patients residing in rural and remote Australia, who have not had this item number claimed with any other psychiatrists in the last 12 months (365 days) prior to their appointment with HelloDoc psychiatrist.
This will not include complex assessments including ADHD/ASD, legal reports and other assessments triaged as “complex assessments” by HelloDoc team, as well as assessments for metropolitan area patients. These assessments will continue to be privately billed with Medicare rebates where applicable.
Eligible patients must be located in Modified Monash (MM) areas classified MM 2 to MM 7.
You can check your eligibility through the Heath Workforce locator interactive map, found at: https://www.health.gov.au/resources/apps-and-tools/health-workforce-locator/health-workforce-locator
You will need to select “2019” in front of “Modified Monash Model”, and then add your address in “Find address”. If you are residing in an address between MM 2 to MM7, then you are eligible for initial bulk billed assessment, also provided that you did not have a 291 Medicare item number assessment in the last 365 days.
Yes, our psychiatrists continue to provide assessments for Metropolitan area patients.
Private, and low-rate fee schedule is available with Medicare rebates. Speak to our admin team for this.
HelloDoc is a Nationwide telehealth service, our clinicians are based in different states in Australia. Our clinicians have provided thousands of appointments for patients based in every state and territory in Australia.
Our outbound calling number (03 9001 0711) and our fax number (03 9001 0712) is a Victorian based landline number, but our support/admin staff and clinicians are based in different states in Australia. You may wish to call to call our national number 1300 959 942, or state-based office numbers 08 7918 8780 (SA/NT), 07 2111 9920 (QLD), 02 4086 5655 (NSW/ACT).
Yes, you will need a referral from your GP for an appointment with Psychiatrist, and GP Mental health care plan (MHCP) for appointments with psychologist.
Yes, a number of our psychiatrists are accepting new referrals. Our Psychologists are taking new patients as well.
We generally contact the patient within 5 business days after receiving the referral. Sometimes the details we receive from the referral are incorrect, and we have also experienced situations where referrals have gone ‘missing’ or are never sent to us in the first place.
Please contact us if you have not heard from us in 5 business days after sending your referrals. It is your responsibility to ensure that we have your referral.
Please note: We do not accept requests for urgent/emergency assessments. Please note above that your referral need to be triaged by our team which can take 5 business days or more.
There are several reasons that our team may request a new referral to be sent by GP.
This includes, but not limited to:
- Your referral may have expired, and you need a new referral for review as well as for Medicare rebates.
- Your treating psychiatrist may have completed assessment under Medicare item number 291, and review/follow up appointment requires a letter from GP requesting review under item number 293 or another item number appropriate to the situation. Your GP can send a brief note requesting “a review” with any updates in medical or mental health medications/management.
- This not only allows appropriate Medicare rebates for you, but also provides psychiatrists with any updates since they last reviewed you.
- This might be because this requested review is for medications optimisation or to review side effects of the medications, which might have been reviewed by GP and would be helpful for psychiatrist to know General practitioner specialist’s opinion.
This process is followed to be compliant with Medicare billing rules, as well as for patient’s best care. We appreciate your cooperation with this.
Please note: Although our waiting times could be really short, we do not accept requests for urgent/emergency assessments. Please note above that your referral need to be triaged by our team which can take 5 business days or more
In most cases, if medications are indicated, your treating psychiatrist will recommend to your GP and request their support to prescribe recommended standard medications, including medications for ADHD/ADD.
Where it’s a requirement from prescription regulatory authority (for example, for patients in NSW) for controlled medications like ‘stimulant’ medications, then if recommended by our psychiatrists, they will issue scripts and work with your GP to stabilize medications and then hand over your care to your GP once suitable.
Please note: Scripts can take anywhere from a few days to few weeks, to be completed and sent to your nominated pharmacy, as it’s a process, which might require further approvals and can take time. We will advise you via email after your appointment once the scripts are sent.
If you have an appointment booked with one of our practitioners, a text reminder will be sent a day before your appointment.
An email with video link will also be sent a day before your appointment. Sometimes, the email lands in your junk/spam folder. Please check the junk/spam folder by the end of day, one day before your appointment. If you still can’t find your appointment link, please email us on admin@hellodoc.com.au and we will send it again.
The email sent to you will have the simple instructions on how to connect to the appointment. We have had the feedback from thousands of patients after attending their telehealth appointments, that our system is quite user friendly and easy to connect.
If you have an appointment booked and are having trouble connecting, please call us on 1300 959 942 or send an email to admin@hellodoc.com.au
FAQs
We recommend that you read the information below before contacting us.
Our phone lines can be busy at times, if you have not found the information you are looking for, please send us an email on admin@hellodoc.com.au or via contact us form.
In the event we missed your call, we will always return it, provided that you have left a voicemail with your name and number.
HelloDoc is an exclusive mental health service, providing appointments with Psychiatrists and Psychologists, via secure video conferencing platforms all across Australia. All our appointments are done via video conferencing only (Telehealth). The platform we use for video conference is similar to zoom or skype but built to provide safe and secure telehealth consultations and is very easy to use.
Our Psychiatrists offer assessments and management plans for all common mental health conditions including but not limited to, Anxiety, Depression, Trauma, Stress, PTSD, OCD, Mood disorders, Bipolar affective disorder, Schizophrenia, Borderline personality disorder, ADHD, ADD and ASD assessments.
Our psychiatrists can also do Legal and forensic reports, work/occupational assessments, reports for medical procedures, and assessments for many other situations and conditions. Please speak to our admin staff if your inquiry is about anything else.
Our Psychologists can do Cognitive Behavioural Therapy (CBT), Acceptance Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy, Interpersonal Therapy, Cognitive Processing Therapy (CPT), Mindfulness, and Motivational Interviewing, and relationship counselling, as well as psychoeducation, symptoms management, re-framing perspectives, sleep hygiene, skills development, breathing exercises, mindfulness, self-care, and nurturing connections.
- You get a referral from your GP. You or your GP sends it to us via email, fax or secure messaging. Email (referrals@hellodoc.com.au), FAX 03 9001 0712, or secure messaging (hellodoc).
- Our triage team reviews the referral and “match it” with one of our psychiatrists.
- We speak to you and discuss about making an appointment.
- If applicable, you pay the fee before the appointment.
- A day before your appointment, we send you a text reminder and an email with video link for your video appointment.
- You attend your appointment with your practitioner. Practitioner discusses the plan of management with you.
- Practitioner sends a report to your referring GP.
- You follow up with your GP to go through the recommendations and management plans.
At HelloDoc, our psychiatrists are currently offering Bulk Billing for specific situations only. Please see the eligibility criteria below:
Bulk Billing is available for initial and new adult general psychiatrist assessments under Medicare item number 291. This applies to patients residing in rural and remote Australia, provided they have not claimed this item number with any other psychiatrists in the past 12 months (365 days) before their appointment with a HelloDoc psychiatrist.
Please note that Bulk Billing does not include complex assessments, such as ADHD/ASD (assessments or management/reviews), legal reports, and any other assessments classified as "complex assessments" by the HelloDoc team. Additionally, assessments for metropolitan area patients will continue to be privately billed, with Medicare rebates available where applicable.
See below for further information on eligibility based on location:
Eligible patients must be located in Modified Monash (MM) areas classified MM 2 to MM 7.
You can check your eligibility through the Heath Workforce locator interactive map, found at: https://www.health.gov.au/resources/apps-and-tools/health-workforce-locator/health-workforce-locator
You will need to select “2019” in front of “Modified Monash Model”, and then add your address in “Find address”. If you are residing in an address between MM 2 to MM7, then you are eligible for initial bulk billed assessment, also provided that you did not have a 291 Medicare item number assessment in the last 365 days.
Bulk Billing does not include complex assessments, such as ADHD/ASD (assessments or management/reviews), legal reports, and any other assessments classified as "complex assessments" by the HelloDoc team. Please see above “Do you Bulk Bill”.
Yes, our psychiatrists continue to provide assessments for Metropolitan area patients.
Private, and low-rate fee schedule is available with Medicare rebates. Speak to our admin team for this.
HelloDoc is a Nationwide telehealth service, our clinicians are based in different states in Australia. Our clinicians have provided thousands of appointments for patients based in every state and territory in Australia.
Our outbound calling number (03 9001 0711) and our fax number (03 9001 0712) is a Victorian based landline number, but our support/admin staff and clinicians are based in different states in Australia. You may wish to call to call our national number 1300 959 942, or state-based office numbers 08 7918 8780 (SA/NT), 07 2111 9920 (QLD), 02 4086 5655 (NSW/ACT).
Yes, you will need a referral from your GP for an appointment with Psychiatrist, and GP Mental health care plan (MHCP) for appointments with psychologist.
Yes, a number of our psychiatrists are accepting new referrals. Our Psychologists are taking new patients as well.
We generally contact the patient within 5 business days after receiving the referral. Sometimes the details we receive from the referral are incorrect, and we have also experienced situations where referrals have gone 'missing' or are never sent to us in the first place.
Please contact us if you have not heard from us in 5 business days after sending your referrals. It is your responsibility to ensure that we have your referral.
Please note: We do not accept requests for urgent/emergency assessments. Please note above that your referral need to be triaged by our team which can take 5 business days or more.
There are several reasons that our team may request a new referral to be sent by GP.
This includes, but not limited to:
- Your referral may have expired, and you need a new referral for review as well as for Medicare rebates.
- Your treating psychiatrist may have completed assessment under Medicare item number 291, and review/follow up appointment requires a letter from GP requesting review under item number 293 or another item number appropriate to the situation. Your GP can send a brief note requesting “a review” with any updates in medical or mental health medications/management.
- This not only allows appropriate Medicare rebates for you, but also provides psychiatrists with any updates since they last reviewed you.
- This might be because this requested review is for medications optimisation or to review side effects of the medications, which might have been reviewed by GP and would be helpful for psychiatrist to know General practitioner specialist’s opinion.
This process is followed to be compliant with Medicare billing rules, as well as for patient’s best care. We appreciate your cooperation with this.
Based on the average waiting times for thousands of appointments conducted by HelloDoc practitioners, our waiting time for new appointments, including ADHD/ADD/ASD assessments is between 1-4 weeks.
We pride ourselves with the achievement that we have had hundreds of new assessments booked and completed within one week of receiving referrals.
Please note: Although our waiting times could be really short, we do not accept requests for urgent/emergency assessments. Please note above that your referral need to be triaged by our team which can take 5 business days or more
Yes, we have a number of Psychiatrists who are experts in ADHD/ADD assessments and management.
Currently our psychiatrists are not accepting new Autism assessments, however they can possibly provide opinion and review about management. Please obtain a GP referral and discuss with our team if this is something, one of our psychiatrists can review.
Majority of ADHD assessments are completed in two sessions, which are privately charged with a Medicare rebate for eligible appointments. Please speak to our admin staff for fee structure.
In most cases, if medications are indicated, your treating psychiatrist will recommend them to your GP and request their support to prescribe the recommended standard medications, including medications for ADHD/ADD.
When it’s a mandatory requirement by state’s regulatory authority for some medications: For example, for patients located in NSW ,it is a requirement from the prescription regulatory authority that controlled medications, such as 'stimulant' medications, be prescribed by a specialist psychiatrist. If our psychiatrists recommend these medications, they will issue the scripts and work with your GP to stabilize the medications. Once they are stable, your ongoing care will be seamlessly handed over to your GP.
Please note: Most of our psychiatrists utilize E-scripts, which allows instant delivery of the prescription to your phone or email. However, it's important to be aware that certain restricted medications (like stimulants) may require further approvals or individual applications, which can sometimes take longer and cause delays. Your treating psychiatrist will discuss with you the expected timeline for the completion of the scripts or if your GP will take over your care.
Unfortunately, our psychiatrists are unable to issue any scripts via email or phone without a consultation/ assessment.
You will need to follow our usual process of getting a referral from your GP and sending it to us and then have your appointment with treating psychiatrist. (please see above in “how does it work” for further information on booking appointments)
If you have an appointment booked with one of our practitioners, a text reminder will be sent a day before your appointment.
An email with video link will also be sent a day before your appointment. Sometimes, the email lands in your junk/spam folder. Please check the junk/spam folder by the end of day, one day before your appointment. If you still can’t find your appointment link, please email us on admin@hellodoc.com.au and we will send it again.
The email sent to you will have the simple instructions on how to connect to the appointment. We have had the feedback from thousands of patients after attending their telehealth appointments, that our system is quite user friendly and easy to connect.
If you have an appointment booked and are having trouble connecting, please call us on 1300 959 942 or send an email to admin@hellodoc.com.au
If your appointment is after hours, and you are having trouble connecting to the video conference, please send us an email or call us immediately and leave a voicemail which will be attended to.
Our service number is re-directed to a voicemail after hours. During after hours voicemails and emails are monitored only for people attending appointments. There will always be an admin person on “stand-by” to help you connect or troubleshoot.
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