Refer a patient to HelloDoc
For GPs and medical practitioners referring patients for telehealth psychiatry, psychology or ADHD coaching.
Send your usual referral
Your standard referral on practice letterhead is all we need. Send it any of these ways.
YOUR MATCH
Refer online in minutes
Complete our secure online referral form and attach any letters, results or medication history. No download or setup needed, and it reaches our triage team straight away.
YOUR MATCH
Download a referral form
Prefer to fill in a form by hand or in Word? Download the PDF or Word version, then send it to us by fax, email, or HealthLink.
YOUR MATCH
Save it in your software
Import our RTF referral template into Best Practice, MedicalDirector, or any RTF-compatible letter writer. Set it up once, and it’s ready for every future referral.
Experienced Telehealth Psychiatrists for your Patients. One Referral Away.
Refer your patients to a FRANZCP consultant psychiatrist by secure telehealth, anywhere in Australia. Our psychiatrists provide expert assessment and treatment for ADHD, autism, depression, anxiety, bipolar disorder and more, and keep you informed at every step so care stays coordinated with your practice.
From your desk to their first consult.
Triage
Our clinical team carefully reviews every referral.
Matching
Your patient is paired with the most suitable clinician.
Outreach
We aim to contact your patient within 3 business days.
Back to you
Correspondence returns to you for continuing care.
If your patient hasn't heard from us within 3 business days, ask them to call us.
Messages can be missed and contact details can change. A quick call keeps their care on track.
Frequently Asked Questions
Answers to common questions GPs ask about referring patients to HelloDoc for psychiatric assessment and treatment.
How do I refer a patient to HelloDoc?
Choose the option that works best for you: complete our online referral form, use our RTF template in Best Practice or MedicalDirector, or download the PDF or Word form. Send the referral through HealthLink (hellodoc), email it to referrals@hellodoc.com.au, or fax it to 03 9001 0712. Our team reviews every referral and contacts your patient directly to book their telehealth appointment.
Can I save the template in Best Practice or MedicalDirector?
Yes. Download our RTF referral template and import it through your software’s letter template manager. Once it’s saved, your patient’s details auto-fill like any other referral letter, so it’s ready for every future referral. The template also works with other RTF-compatible clinical software.
Does my patient need a GP referral?
Yes. Your patient needs a current, valid referral to see a HelloDoc psychiatrist, claim Medicare rebates for their consultations, and ensure continuity of care. To help us triage accurately, please include relevant history, current medications, and any recent results.
Who can refer, and from where?
Any GP in Australia can refer to HelloDoc, whether you practise in a capital city or a regional, rural or remote community. All consultations are delivered by secure telehealth, so your patient can be seen without travelling.
How long is a referral to a psychiatrist valid?
A GP referral to a specialist psychiatrist is generally valid for 12 months from the date of the first consultation, unless you specify a different period.
Does the referral need to name a specific psychiatrist?
No. You can address the referral to “HelloDoc Psychiatry”, “Dear Psychiatrist” or “Dear Doctor.” Our clinical team matches your patient with the most suitable psychiatrist based on their condition, needs, and availability.
Which mental health conditions do HelloDoc’s Psychiatrists or psychologists treat?
Most adult mental health conditions, including ADHD, autism, depression, anxiety, OCD, bipolar disorder, PTSD, personality disorders, and psychosis, as well as child and geriatric psychiatry, from initial assessment to long-term management.
Do you see children and adolescents?
Yes. Our practitioners provide assessments for most conditions in children and adolescents, including ADHD and autism. Please include the patient’s age in the referral so our triage team can match them with a psychiatrist experienced in assessing their age group. HelloDoc has child psychiatrists on the team who can usually assess most conditions in children and adolescents.
Do you assess autism (ASD) in adults?
Yes. Our psychiatrists assess autism in adults as well as children, including patients who may have gone undiagnosed, and manage co-occurring ADHD, anxiety, and depression.
Can you help with depression or anxiety that isn't responding to treatment?
Yes. A psychiatrist can review the diagnosis, optimise or change medication and recommend next steps for treatment-resistant depression, generalised anxiety, panic disorder and social anxiety.
Do you treat bipolar disorder?
Yes. Our psychiatrists assess and diagnose bipolar I and II and provide recommendations for mood stabiliser management and long-term care. They will share their assessment and recommendations with you so you can continue managing the patient’s ongoing care, including prescribing and monitoring treatment.
Do you see patients with PTSD or trauma?
Yes. Our psychiatrists provide trauma-informed assessment and treatment for PTSD and complex trauma, including for veterans.
Do you treat OCD?
Yes. Our psychiatrists and psychologists assess and manage obsessive-compulsive disorder, combining medication with psychology where helpful.
Can you help with borderline personality disorder?
Yes. Our psychiatrists assess and support patients with borderline and other personality disorders, with clear recommendations for ongoing care in the community.
Do you see patients with psychosis or schizophrenia?
Yes. Our psychiatrists and psychologists support patients with psychosis who are stable in the community, including those seeking medication reviews or second opinions. Please note that telehealth has limitations when providing care for people experiencing a crisis or requiring acute care.
Do you see older adults with dementia or memory concerns?
Yes. Our psychiatrists assess cognitive changes, dementia-related behavioural symptoms and late-life depression and anxiety, with family involvement welcome.
Are your psychiatrists FRANZCP qualified?
Yes. Our consultant psychiatrists are Fellows of the Royal Australian and New Zealand College of Psychiatrists (FRANZCP) and are AHPRA-registered.
Can my patient see a psychologist too?
Yes. Please mention this on the referral and include a Mental Health Care Plan if the patient is eligible. This allows HelloDoc to coordinate psychiatry and psychology services together, so your patient does not need to arrange separate providers.
Do you offer new adult ADHD assessments?
Yes. Our psychiatrists provide comprehensive adult ADHD assessment and diagnosis via telehealth, with a clear management plan returned to you.
Can you review a patient already diagnosed with ADHD?
Yes. Our psychiatrists can review patients who have already been diagnosed by psychiatrists, psychologists, or GPs. Please send any past reports to facilitate comprehensive review.
Do you manage ADHD medication?
Yes. Our psychiatrists initiate, optimise, and review ADHD medication.
Does ADHD coaching need a GP referral?
No. Patients can book ADHD coaching directly. You’re welcome to include it on a referral so coaching and psychiatric care are coordinated.
Do you provide DVA psychiatric reviews and reports?
Yes. Our psychiatrists see veterans for psychiatric reviews and provide DVA letters and reports. Our psychiatrists can also review for DVA compensation and liability reports.
Can you complete NDIS reports?
Yes, our psychiatrists can review and provide support letters as relevant for NDIS. Please clearly state in your referral whether the report is for an NDIS access request or an existing plan review.
Is a Medicare rebate available for telehealth psychiatry?
With a valid GP referral, eligible patients can claim a Medicare rebate. Out-of-pocket fees apply; see our Fees page.
Will I receive a letter after the assessment?
Yes. The psychiatrist’s letter, with diagnosis and recommendations, is sent to you, the referring GP, to support shared care.
How will my patient be contacted?
By phone, SMS, or email, so current details matter. As messages can be missed, please advise your patient to call us on 1300 959 942 if they haven’t heard from us within 3 business days.
How does telehealth psychiatry work for my patient?
Consultations take place by secure video from home or anywhere private; no travel, no waiting room. Patients only need a smart device with a camera, microphone, and internet connection.
Can I refer a patient who is in crisis?
HelloDoc is not an emergency service. If there is imminent risk, call 000, contact your local mental health crisis team, or direct the patient to the nearest emergency department. Refer to us for ongoing care once they are safe.
What if my patient doesn't have a regular GP?
We always recommend a regular GP for continuity of care. If a patient doesn’t have one or needs a referral sooner, they can book a same-day telehealth consultation with HelloGP.
Still wondering? admin@hellodoc.com.au
REFER A PATIENT
Refer today. We'll take it from here.
A GP referral is the only thing standing between you and expert psychiatric care. Send it today, and HelloDoc will manage every step from there.
Visiting as a patient? We recommend seeing your regular GP for a referral for continuity of care. If you don't have one, or need a referral sooner, a doctor at HelloGP can see you by telehealth the same day.