Terms & Conditions

“HelloDoc Pty Ltd” means the company and can be written as “HelloDoc.”

“Conditions” means the standard terms and conditions set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Client and HelloDoc Pty Ltd.

“Clinician/s” means Psychiatrists, Psychologists, Accredited Social Workers, or Mental Health Counsellors.

“Client” means the person receiving telehealth services.

“Services” means the Services which Clinicians are to provide in accordance with these Conditions.

“Agreement” means the agreement for the services requested.

“Writing” includes electronic mail, facsimile transmission, and comparable means of communication.

1. HelloDoc provides multiple services to Clinicians, which include but are not limited to, providing an online platform to provide telehealth, referrals triage and allocation, collecting private fees and processing of Medicare billings, as well as providing administration support services. For these services, HelloDoc charges Clinicians a service fee to use the services. HelloDoc does not employ Clinicians. HelloDoc only offers services to suitably qualified Clinicians, who are registered with their relevant Australian Medical Boards, Australian Health Practitioner Registration Agency (AHPRA) and their respective Fellowship colleges.
2. Anyone who signs up to these services is referred to as a client within this document. By doing so, you are agreeing to the Terms and Conditions covered within this document, and also to those outlined within the Privacy Policy.
3. Once a referral is allocated to a clinician, and review completed, then that clinician will provide reports to your referring doctor based upon your condition and your symptoms.
4. Please be advised that generally our Clinicians provide medical consultation and management plans to you and your referring doctor. In the majority of cases, our clinicians do not offer prescriptions for medication. This will only occur if a prescription requires regulatory authority. It is the client’s responsibility to follow up with their referring GP to pursue (or implement) the plan of management recommended by our clinicians.
5. You understand that there are other alternatives to video consultations and understand the limitations of video conferences as compared to face-to-face consultations, as it could be different in many ways including but not limited to the potential risks of interruptions due to technical difficulties.
6. The personal information of clients will be treated with the utmost privacy and professionalism. You can find more information on this in our Privacy Policy available on our website.
7. Any typographical clerical or other error or omission in a quotation price acceptance of offer invoice or other document or information used by HelloDoc shall be subject to correction without any liability on the part of HelloDoc.
8. The majority of the services provided by our Clinicians are privately charged with Medicare rebates for eligible appointments. Apart from complex assessments and reports, DVA card holders are billed to DVA usually. Clinicians have nominated fees and charges that apply, this will be discussed with you prior to booking the appointments. HelloDoc administration staff will advise these fees in advance before booking appointments. These fees are nominated by individual Clinicians and HelloDoc has no control on these fees. You acknowledge that fees for the services may change without advance notice.
9. In addition, there can be other charges such as administration fee charges for certain bookings, early cancellation, changes of appointments or for preparing documents when sending them to a different practitioner than the one who initially referred the client to HelloDoc. All prices quoted are valid until price changes are brought into effect by HelloDoc.