This website is presented by HelloDoc Pty Ltd for the purposes of providing information about our service provision to the general public. HelloDoc monitors the quality of the information available on this website and updates the information as required.
“HelloDoc Pty Ltd” means the company and can be written as “HelloDoc.”
“Conditions” means the standard terms and conditions set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Client and HelloDoc Pty Ltd.
“Clinician/s” means Psychiatrists, Psychologists, Accredited Social Workers, or Mental Health Counsellors.
“Client” means the person receiving telehealth services.
“Services” means the Services which Clinicians are to provide in accordance with these Conditions.
“Agreement” means the agreement for the services requested.
“Writing” includes electronic mail, facsimile transmission, and comparable means of communication.
HelloDoc is also not an emergency or crisis service. The services provided via the HelloDoc platform and health practitioners are explicitly designed for non-emergency situations. Psychiatrists appearing on our online platform do not admit patients to the hospital.
These services are not intended for the treatment of serious medical conditions, medical emergencies, mental health conditions, or circumstances that represent a risk to client/yourself or others, necessitating immediate or urgent medical and/or mental health attention (Emergencies).
Therefore, if you are in crisis or feel your health is an emergency requiring immediate attention, you will need to contact your local mental health service, call 000 or attend an emergency department.
Lifeline may also be of assistance in a crisis and can be contacted by telephoning 13 11 14.
You acknowledge and affirm that HelloDoc does not function as a medical or healthcare provider. Consequently, we do not assume liability for any medical or healthcare services obtained through the HelloDoc platform, except in cases where such liability is expressly defined within these Terms. All healthcare practitioners affiliated with our platform practice independently. For all medical and healthcare-related inquiries, clients are urged to seek guidance from qualified Healthcare Practitioners. We do not assert or guarantee the safety, appropriateness, or effectiveness of any specific recommendations, medication or treatment, including those recommended or prescribed by a Healthcare Practitioner during a Consultation. Please note that information available on the HelloDoc platform, excluding information provided by a Healthcare Practitioner during a Consultation, is not equivalent to medical or healthcare advice. Consequently, clients should refrain from using such information as a substitute for consulting a licensed psychiatrist, psychologist, or another qualified healthcare practitioner.
HelloDoc is committed to fostering a safe and respectful environment for all users. We do not tolerate any abusive, threatening, or intimidating behaviour directed towards our staff, practitioners, or other users. HelloDoc reserves the right to take appropriate action, including service termination from using our sites or services in any way. This means you will not be able to use the site or services unless you adhere to the terms outlined here. Where possible, we will let you know about this, otherwise we recommend you contact your general practitioner, local mental health service, or emergency services.
If any third-party websites or organisations decide to take any kind of action against you, or to terminate your service on their websites, HelloDoc cannot be held accountable.
If you have concerns or wish to file a complaint related to the Psychiatry or Psychology Services, please address your complaint directly to your psychiatrist, psychologist, or your State Ombudsman, Health Complaints Commissioner, or a similar representative body. HelloDoc will be able to forward the complaint to the healthcare practitioner but is not responsible for the handling of complaints concerning the provision of Psychiatry or Psychology Services by health practitioners.
If you have any concerns about our service, whether it pertains to communication by our administrative staff or the functionality of our website, please do not hesitate to contact us at firstname.lastname@example.org.In order for us to address your complaint effectively, kindly provide us with sufficient details and any supporting information that can assist us in understanding the nature of your concern. We will promptly initiate an investigation into the matter and will communicate the outcome to you within 30 days from the date we receive your original written complaint. Your feedback is invaluable to us, and we are committed to addressing your concerns to ensure the highest quality of service.
While we try to keep the information on the website as accurate as possible, we disclaim any warranty concerning its accuracy, timeliness and completeness, and any other warranty, express or implied.
Your acknowledgment and agreement extend to the understanding that HelloDoc assumes no liability for medical care, client care, medical, healthcare, or other guidance, including treatment or prescriptions dispensed by Healthcare Practitioners. To the maximum extent permissible by law, HelloDoc disclaims any liability for direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages of any kind arising from your use of the HelloDoc platform. Furthermore, to the maximum extent allowed by law, HelloDoc disclaims liability for any claims, actions, proceedings, losses, liabilities, or expenses (including legal expenses on a full indemnity basis) related to:
Except when expressly defined in an agreement between you and HelloDoc, all content, services, products, and software provided on the platform are provided “as is” without any warranty, whether express or implied. You are solely responsible for assessing the platform’s suitability, its content, and the products and services offered for your intended use. We do not warrant that the platform, its content, or the products and services will meet your specific requirements.
It is important to note that nothing within these Terms or otherwise is intended to exclude or limit the applicability of the Australian Consumer Law or any other legislation that may imply terms, conditions, or warranties into contracts for the supply of goods or services, which cannot be excluded. However, subject to this clause and to the maximum extent permitted by law, all implied rights, remedies, guarantees, conditions, and warranties are hereby excluded.
We retain the right to make changes to these Terms at our discretion, without the obligation of prior notification. Your continued use of the HelloDoc platform implies your acceptance of any updated Terms. The latest version of these Terms is always accessible on our website.
By choosing to use the HelloDoc website and services, you acknowledge and agree to these terms and conditions.