HelloDoc Telepsychiatry

At HelloDoc telepsychiatry, we understand the needs and limitations of patients and GPs particularly in rural and remote areas to access psychiatric services.

Research and studies have reflected the effectiveness of telepsychiatry as being the same as face to face consultations. At HelloDoc, we, therefore, provide psychiatric consultations to these patients through modern and secure video platforms.

We have an excellent team of experienced Psychiatrists ready to work with GPs to provide personalised psychiatric consultations catered to the needs of each patient.

Benefits of Telepsychiatry

Telepsychiatry can benefit patients in a number of ways, including but not limited to;

  • Improve access to mental health specialty care that might not otherwise be readily available (e.g. in rural areas)
  • Bring care to the patient’s location
  • Help integrate behavioural healthcare and primary care, leading to better outcomes
  • Reduce delays in care
  • Reduce the need for time off work, childcare services, etc. to access appointments far away
  • Reduce potential transportation barriers, such as lack of transportation or the need for long drives
  • Reduce the barrier of stigma

While some people may be reluctant or feel awkward talking to person over videoconferencing, however in a tech-dominated world, majority of people report feeling more relaxed and willing to open up from the comfort of their home or a convenient local facility.

Why choose HelloDoc Telepsychiatry

  • 100% bulk billed for initial psychiatry assessments for all Medicare card holders
  • Consultations by experienced Psychiatrists
  • Quick response. Appointments booked within 5 business days of receiving referrals
  • Offering consultations for private patients/ non-Medicare card holders at a low cost

Who can access HelloDoc Telepsychiatry services

Eligible patients will be 100% bulk billed for their appointments. For 100% bulk billing, you need to be living in eligible areas.

To find out if you live in an eligible area click here. Enter in your home address and select Australian Standard Geographical Classification Remoteness Area (ASGC-RA). If you live in an ASGC-RA 2-5 region you are eligible for this service. Our psychiatrists will be able to bulk-bill you for both initial assessments and ongoing telepsychiatry consultations in most cases.

Taking into account the current Covid-19 pandemic, the Australian Government has extended the eligibility criteria for telepsychiatry to include Medicare card holders in metropolitan area.

Private patients including non-Medicare card holders can also access our services at a low cost. Please contact us for further information on 1300 959 942 or email admin@hellodoc.com.au

How does it work

To avail our telepsychiatry services, patients need:

  • A referral letter from a GP
  • Our admin team will be in contact within 5 business days of receiving the referral to make an appointment with one of our experienced Psychiatrists and provide further details on how the process works.
  • Access to a smart device that can support the video conferencing platforms (e.g. mobile phone, iPad, laptop, computer, etc.) and has internet connection.
  • A credit card to secure your appointment (Note: you will not be charged for bulk billed appointments, charges are only made in the case of non-attendance or late cancellations, which incurs a fee)
  • For private patient appointments, please contact us for further information on admin@hellodoc.com.au

What are the charges for HelloDoc Telepsychiatry services

Taking into account the current Covid-19 pandemic, the Australian Government has extended the eligibility criteria for telepsychiatry to include Medicare card holders in metropolitan area.

Our telepsychiatry initial assessments are currently 100% bulk billed for all Medicare card holders (due to Australian Government extending the eligibility to Metropolitan areas).

Once the Government extended eligibility criteria comes to an end, for 100% bulk billed appointments, you need to be living in eligible areas.

To find out if you live in an eligible area click here. Enter in your home address and select Australian Standard Geographical Classification Remoteness Area (ASGC-RA). If you live in an ASGC-RA 2-5 region you are eligible for this service. Our psychiatrists will be able to bulk-bill you for both initial assessments and ongoing telepsychiatry consultations in most cases.

For non-Medicare card holders / private patients, telepsychiatry services can be accessed at a low cost. Please contact us for further information on 1300 959 942 or admin@hellodoc.com.au

How to schedule a Telepsychiatry appointment

Once you have a referral from GP, email this to referrals@hellodoc.com.au or fax it to our office on 03 9001 0712. Please ensure your contact details, including phone number and an email address are on your referral letter.

Once received, we will be in touch within 5 business days to schedule your appointment.

GPs referring patients to HelloDoc Telepsychiatry

  • Please ensure referrals are addressed to “Dear Psychiatrist” and include a request for bulk billed 291 assessment.
  • All referrals must include patient’s contact information, including phone number and email. Please fax referrals to our office on 03 9001 0712 or email referrals@hellodoc.com.au. Our friendly admin team will call the patient within 5 business days.
  • For your ease, click here to download our referral template.
  • If you would like patient appointments to take place in your Medical Practice for shared care model, please note this on the referral, we will organise an appointment that suits both the medical practice and the patient.